Refund & Cancellation Policy

At AP Business Solutions, we value transparency and fairness in all our business dealings. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be requested for services provided through our website https://www.apbusinesssolutions.net/ or through direct client engagement. By engaging our services or making a payment, you agree to the terms outlined in this policy.

  1. Nature of Services

AP Business Solutions provides IT services and consulting, including website development, software and technical support, IT consulting, digital solutions, and related professional services. All services are delivered based on mutually agreed scope, timelines, and deliverables communicated through proposals, emails, invoices, or written agreements.

Due to the customized and service-based nature of our offerings, refunds are subject to specific conditions as described below.

  1. Cancellation Policy

Clients may request cancellation of services by submitting a written request via email before the commencement of service delivery.

  • If a cancellation request is received before work has started, the request may be reviewed for eligibility.
  • If services have already commenced or resources have been allocated, cancellation may not be possible.
  • AP Business Solutions reserves the right to decline cancellation requests once service delivery has begun.

Any approved cancellation is processed based on the service status and internal review.

  1. Refund Eligibility

Refunds are considered only under the following circumstances:

  • Services were not delivered as per the agreed scope
  • Service delivery did not commence due to reasons solely attributable to AP Business Solutions
  • Duplicate or excess payment made by the client

Refunds are not applicable in cases where:

  • Services have been fully delivered
  • Partial services have already been rendered
  • Delays occur due to incomplete client inputs or non-cooperation
  • Change of mind after service initiation
  1. Refund Request Process

To request a refund, clients must:

  • Submit a written request to our official support email
  • Clearly mention the reason for the refund
  • Provide invoice details and transaction reference

All refund requests are reviewed internally to verify service status, payment records, and compliance with this policy.

  1. Refund Processing Timeline

If a refund is approved:

  • Refunds are processed to the original payment method only
  • Processing typically takes 7–10 business days, depending on the payment gateway and issuing bank
  • International transactions may take additional time due to cross-border processing timelines

AP Business Solutions is not responsible for delays caused by banks, card issuers, or payment gateway processing systems.

  1. Payment Gateway Compliance

All refunds are processed in compliance with the policies and timelines of authorized payment gateways such as Cashfree or other approved providers. AP Business Solutions does not process cash refunds or manual transfers outside the original payment channel.

  1. Taxes & Fees

Any applicable taxes, gateway charges, or transaction fees levied during payment processing may be deducted from the refundable amount, as per gateway or regulatory requirements.

  1. Policy Review & Modifications

AP Business Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective upon posting on the website.

Clients are encouraged to review this policy periodically.

  1. Contact Information

For refund or cancellation-related queries, please contact:

AP Business Solutions
Website: https://www.apbusinesssolutions.net/
Email: support@apbusinesssolutions.net